I Turn
Complexity Into
Confidence.

Employees had no single intelligent surface for everything work-related. HR, leave, benefits, insurance, tax, payroll, travel, legal, productivity, and performance lived across separate tools — with no unified way to get answers or get things done.

We shifted the interaction model from portal navigation to intent → answer → action.

An AI-native employee experience built around a conversational front door — four connected surfaces: Home · Canvas · Inbox · Split View.

Hands-on Design Leader · 3 designers on project · Design strategy · AI UX systems · Executive-level product influence

The opportunity wasn't to add AI to the employee portal. It was to rethink how employees enter and move through enterprise work.

Every ServiceNow product configured through a complex, fragmented admin experience taking up to 7 months. Employee Slate was heading toward the same model. The challenge wasn't more configuration options — it was making enterprise deployment dramatically easier.

We deliberately broke from the existing fragmented admin pattern and designed a purpose-built configuration experience around one goal: make enterprise deployment faster and simpler.

A unified, no-code configuration console — Branding · Canvas · Data Sources · Person Card — all in a guided playbook with live employee-facing previews.

Hands-on Designer · Design Strategy · Defined the guided playbook console model end-to-end.

We traded platform-level configuration complexity for a focused deployment path optimized around time-to-value.

Employee Center served knowledge workers well — but the deskless workforce across manufacturing, healthcare, warehousing, and retail had no dedicated experience. The initial assumption was that it could simply be adapted. Research proved otherwise. The problem wasn't usability — it was a design philosophy mismatch.

Deskless workers weren't office workers using a different device. Their context, access model, and task patterns were fundamentally different.

A task-first kiosk experience — badge login · shift schedules · time-off balances · HR self-service — surfaced instantly without navigation.

Design Strategy · Hands-on Execution · Defined kiosk-first design principles for frontline workers.

Inclusive design wasn't about adapting an existing experience for a new device. It meant redefining the experience around the reality of the worker.

Security teams had more data than they could use — millions of connection logs, CLI-only tools, no clear way to know what mattered. Threats moved laterally, invisibly. Policy creation took weeks and every action risked breaking production. The problem wasn't lack of information — it was the wrong mental model.

The goal wasn't to make more data visible. It was to help security engineers build enough understanding and confidence to act.

A live, interactive network map — See · Investigate · Understand · Validate · Enforce — turning millions of connection records into a visual model. Threat state visible in seconds through colour and spatial relationships.

Founding Designer · Built design function from zero · Led product strategy with CPO & CEO.

The breakthrough wasn't exposing more security data. It was changing how engineers understood the network well enough to act with confidence.

I stay close enough to the work to shape problem framing, design direction, critique and quality — not just review the final screens.

I partner with Product and Engineering leaders early, influencing roadmaps, product bets and tradeoffs before execution begins. At ServiceNow, I worked with VP Product, VP Engineering and Design SVP/VP on platform-level roadmaps. At ColorTokens and Quick Heal, I partnered directly with CPOs, CTOs and CEOs to connect design decisions to product and business outcomes.

My goal isn't to create dependency on me. I develop designers who can challenge briefs, lead initiatives, raise quality and make decisions independently.

I turn what works into repeatable practices — from critique and decision-making to career development and AI-native workflows.

He brought clarity to discussions, asked good questions, and helped the team work through complex design challenges in a practical way. As a manager, he created an environment where people felt comfortable sharing their ideas and encouraged younger designers to be open and participate. He provided constructive feedback that helped team members improve while maintaining a supportive and respectful working environment.

Rajesh Rathod

Senior Staff Product Designer · ServiceNow

Direct Report

His UX and design sense is exceptional, and his attention to detail elevates everything he touches. Beyond his craft, he leads with genuine empathy and patience, making him someone people trust and want to work with. He brings a rare combination of design excellence and people-first leadership. Any team would be fortunate to have him.

Ashutosh Nagaria

AI Product Manager · ServiceNow

Cross-functional Peer